FAQs

Shipping and order tracking

Orders are processed within 2–3 business days, excluding weekends and holidays. Delivery time depends on the shipping service and destination. We send tracking information when your order ships.

We currently ship within the United States, including U.S. territories and APO/FPO/DPO addresses. We do not currently ship outside the U.S. Standard shipping is free on orders over $10 within the continental United States. Other shipping charges are shown at checkout. See our shipping policy.

Returns and exchanges

You can request a return within 30 days of delivery. If your product has a problem within 365 days of purchase, contact us for a replacement under our one-year warranty. The warranty does not extend the 30-day refund window. Contact us with your order number or proof of purchase before sending anything back. See our refund policy for return shipping details.

Frequently Asked Questions

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Our customer support is available Monday to Friday: 8am-5pm PST.Average answer time: 24h

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