Refund policy

30-Day Returns & 365-Day Replacement Warranty

You can request a return within 30 days of delivery. If your Brushmo product has a problem within 365 days of purchase, contact us to request a replacement under our one-year warranty. The 365-day warranty covers replacement for product problems; it does not extend the 30-day refund window.

Request a return or replacement

Please contact us or email cs@brushmo.com with your order number or proof of purchase and a description of the issue. Contact us before sending anything back so we can verify your order and provide instructions. Please do not send your purchase to the original toothbrush manufacturer.

Brushmo.com purchases are covered automatically. For purchases through another sales channel, please keep your order number or proof of purchase so we can help verify your order. Sale-priced Brushmo products are also covered.

30-day returns and refunds

If you are not satisfied, contact us within 30 days of delivery to request a return, including for a product that has been opened or tried. We will confirm the return steps required. Approved refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the credit. Please contact us if an expected refund has not appeared after checking with your bank or card issuer.

365-day replacement warranty

If your product arrives damaged or develops a problem within 365 days of purchase, contact us with your proof of purchase and details of the problem to request a replacement. We will help verify the purchase and arrange the next steps. After the 30-day return window, this warranty provides replacement support rather than a satisfaction-based refund.

Return shipping

Customers are responsible for return shipping costs unless our customer support team confirms otherwise. Original shipping charges are non-refundable. No restocking fee applies. If we provide a paid return shipping service, its cost will be deducted from the refund unless we confirm otherwise.

Contact us before mailing your return. Our return mailing address is 1249 S. Diamond Bar Blvd #54, Diamond Bar, CA 91765, United States. We recommend keeping proof of shipment and using a trackable service. Replacement delivery times depend on your destination.

See our 365-day replacement warranty and shipping policy for related information.